Shipping policy

 Last updated: January 8, 2026

For deliveries in the UK, we use DPD and Royal Mail; for deliveries to customers outside the UK, we use UPS.

We are unable to take orders for delivery to PO Boxes including Packstations, hotels and freight forwarding services.

Free UK/EU Shipping with your first order:

  • Use this link to unlock free UK/EU shipping in your first order
  • Free shipping is only eligible in your first order with noook play®
  • Codes are valid for 31 days from the date of issue
  • Free shipping is available for delivery addresses in the UK and following European countries & territories: Åland Islands, Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Guernsey, Greece, Greenland, Hungary, Iceland, Italy, Ireland, Isle of Man, Jersey, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, Svalbard & Jan Mayen, United Kingdom, Vatican City. 

Standard Delivery within the UK:

  • We use DPD as a primary courier, Royal Mail is also available
  • Takes 3-5 business days
  • The cost for standard delivery is based on total order weight and size, with rates set by DPD.

Express Delivery within the UK:

  • Takes 1-2 business days.
  • Please order by 2:00pm UK if you wish to receive your order the next day. Valid for metropolitan areas only.
  • We’re delighted to extend the option for express shipping to pre-ordered items. Pre-orders ship from the date they become available.
  • The cost of express delivery is based on total order weight and size, with rates set by DPD.

Collection Point Delivery:

  • Takes 3-5 business days.
  • You can only use a Collection Point in the same country where you placed the order.
  • We are also not able to deliver gift cards to Collection Points.
  • Bring a valid form of identification with you when you pick up your parcel.
  • DPD will provide you with status updates along your parcel’s journey to the Collection Point.

Deliveries to countries outside the UK:

  • We use UPS as a primary courier
  • Takes 2-5 business days, a choice of delivery services are available, based on delivery location and order size & weight
  • The cost for delivery is based on total order weight and size, with rates set by UPS
  • Duties and Tariff charges are estimated by UPS
  • Here is a full list of the countries and territories that we can deliver to: 

    Afghanistan, Åland Islands, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Croatia, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guinea, Guinea-Bissau, Guyana, Haiti, Vatican City, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Malta, Mauritania, Mauritius, Mexico, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Cameroon, Romania, Russia, Rwanda, St. Helena, St. Kitts & Nevis, St. Lucia, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Yemen, Zambia, Zimbabwe.

Pre-orders and backorders:

  • Backorder items are available to order but won’t ship until more arrive in our warehouse.
  • Pre-orders are sets that are coming soon! They’re not out yet, but you can still place your order.
  • Shipping dates for pre-order and backordered items are shown on the product page, in your bag, and in the order summary at checkout.
  • Items will ship as soon as they become available. We’ll email you to let you know when your order leaves our warehouse.
  • If you’ve ordered other items in addition to your pre-order or backordered item, the rest of the order will ship separately.
  • If you’ve qualified for any free or promotional items, they’ll ship with the next available items in your order.

Gift Orders

Order a gift for your children or friends and be sure that your secret is safe!

  • Every order is shipped in a plain box, and you can specify the 'Ship To' address such as a relative's house or place of employment.
  • If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient.
  • Pricing information will be included in your shipping confirmation e-mail.